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Mystery Shopping, Auditing and Skill Assessment
Auditing for all processes at retail outlet
Sales, HR, Admin, SOP implementation followed by detailed comprehensive report along with evidence
Auditing is a valuable developmental tool to evaluate the quality of products and services from an OEM's perspective. By providing unbiased reports, auditors help businesses take necessary corrective action. All gaps as observed form the basis of rolling out specific developmental intervention
Retail showroom mystery shopping
Mystery shoppers are undercover evaluators, who visit various automobile dealers to gather information and evaluate the quality of service offered. They observe the salespeople's demeanour, the staff's professionalism, and the dealership's overall atmosphere.
Mystery shopping helps identify areas for improvement and analyze factors such as the service's timeliness, the sales team's knowledge, and the pricing transparency. By conducting mystery shopping, OEM and dealer principals can gain valuable insights into their operations and make necessary adjustments to enhance customer satisfaction.
Skill assessment
is a valuable tool used to evaluate an individual's competencies and capabilities in a specific area or field? It provides organizations a basis to make informed decisions regarding recruitment, placement, internal job promotion and professional development.
Techniques involve a combination of, situational questions, experiential activities, and psychometric tests to gauge proficiency levels accurately. This helps identify strengths and empower individuals to focus on areas that require improvement and further enhance their skills to move to the next level.